American School Hong Kong (ASHK) is a non-profit, college preparatory school offering an accredited American and IB program. ASHK is operated by Esol Education, the world's largest operator of international American schools, with 40 years of expertise in establishing and operating international schools worldwide. ASHK opened in September 2016 with Kindergarten through Grade 6 and will be adding a Middle School in 2018 at their Tai Po Campus.
Provide focused and high quality customer care at all times when meeting or responding to potential or existing parents through visits, telephone enquiries, and email correspondence.
Respond rapidly to drop-in requests for visits and follow-up with all potential applicants and enquiries;
Be aware of our key messages, and ensure these are consistently communicated to potential or existing parents;
Follow admissions, re-enrolment, and withdrawal standardised procedures and contribute to the effective development of best practice in terms of operation and delivery;
Act as the gatekeeper for all application forms, support documents, admissions related fees and forms, re-enrolment and withdrawal forms and student withdrawals;
Enter data on PowerSchool or other ASHK systems and maintain an accurate and up-to-date student filing system (digital and/or paper) to ensure completeness;
Contact prior schools directly for required documents as necessary, and monitor the process to ensure that requested documents are received.
Schedule appointments for assessments as necessary and proctor online student testing when required;
Ensure all Admissions meeting areas and tour routes are delivering a high-quality experience in line with ASHK expectations;
Compile specific statistics to aid the admissions process (i.e. enquiries, visits, applications, rejections)
Ensure that all relevant family information is received and distributed to the business office, nurse’s office, and school office
Maintain your own records to report effectively with the Admissions Director for each enquiry and record timely follow-up actions;
Assist in producing admissions publications and reports as required.
Build and develop strong and positive relations with Academic, Admissions and Marketing staff;
Provide support and attend events organized by the Admissions and Marketing teams including international schools fairs to recruit new students (may include evenings or weekends).
Any other duties that may be assigned by the Admissions Director.
Degree/Diploma holder in Business Administration or related disciplines.
Excellent interpersonal and customer service skills.
Bilingual in English and Chinese. High level oral and written communication skills in English, with fluency in Mandarin desirable.
Reliable, takes initiative, solves problems, and has ability to work under pressure.
Proficient IT skills with experience in using Microsoft and Google applications
Please submit a cover letter, curriculum vitae, current and expected salary, and the names and contact details of 3 references in a single PDF document to firstname.lastname@example.org
Personal data collected will be used for recruitment purpose only. Please note that only short-listed candidates will be contacted.
6 Ma Chung Road, Tai Po, New Territories, Hong Kong
American School Hong Kong (ASHK) is a non-profit, non-denominational college preparatory school offering a holistic American education taught by North American teachers. The school is operated by Esol Education, a leading education organization with 40 years of experience in establishing and operating K-12 international schools, currently educating 11,000 pupils in nine schools across three continents. ASHK will deliver a rigorous curriculum, focused on developing well-rounded, motivated, and thoughtful global citizens. It will equip students with the academic, social, and entrepreneurial skills required for success in the 21st century. ASHK is incorporated as Universal American School Hong Kong Limited.